How long will it take to process my order?

If you choose your credit card to pay, we will confirm your payment within 24 hours; If you choose to pay via bank transfer (if available), it will take about four to ten days for the payment to clear in our account. All orders placed during business days, before 11AM are usually shipped on a that day, however in some cases it could take as much as 24 hours to process and ship your order.

If you have not received any notification from us within one business day of completing your checkout, please check to see if our email was blocked or filtered by your spam management system. Make sure that any email from us will not get blocked, otherwise we may be unable to deliver the license information you have purchased. If you are unable to find any such email from us please contact us so we can have it resent.

We are finding that about 1 in 10 customers does not receive the confirmation email we send when the order is approved. This is usually because it has been blocked due to aggressive spam filtering. It seems that most spam filters regard anything pertaining to an online purchase or order as spam. Any decent filtering system will have a way to "white-list" certain email addresses or domains. We strongly recommend you white-list the domain from which we send all our email -


How secure is my online order?

Your online orders are secure. Secure Socket Layer (SSL) encryption is applied for each transaction in order to confirm that your order is secure. SSL encrypts the transmissions through our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair in the transmission from a computer transmission and our server, to make sure that only data to and from these sources may well be valid.


Holiday Shipping Information

To receive an order for U.K. domestic delivery by Christmas Day, December 25th - your last order date must be as follows:
•United Kingdom Postage Priority Mail: Must be ordered by Friday, December 11th
•UPS Ground Shipping: Must be ordered by Monday, December 14th
•UPS Three Day Select: Must be ordered by Wednesday, December 19th
•UPS Two Day: Must be ordered by Thursday, December 20th
•UPS Overnight: Must be ordered by 12 noon Mountain Time on Friday

Delays may occur for weekends, holidays & Customs delays for your country. We do not guarantee delivery, nor are we responsible for International orders because of delivery issues outside our control.) Please be prepaired for longer delivery times for international orders.


Is ordering online from safe?

Yes. Our checkout pages are 128-bit SSL encrypted, the industry standard for secure online ordering. Always make sure to look for the green url bar and the lock or key icon on your browser when you are checking out (location and format differ depending on what browser you are using). This indicates you are viewing a secure, encrypted page. In addition, we handle your personal information with the utmost of care and comply fully with the latest payment card industry (PCI) standards.


Do you ship worldwide?

No, sorry. We only ship within the UK at this time.